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Broken All the Way Down: Seeking Basic Information from Southwest Airlines | Zeldman on Web & Interaction Design
I was taking my daughter to Laguardia Airport to meet her mom, who would then take the girl on to Chicago for a few days’ holiday-time visit. Laguardia is a large airport, with many terminals, and as I hadn’t bought the ticket and wasn’t flying, I didn’t know which of the many terminals to go …