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When the Skills Seem to Come Up Short, Consider This - Crucial Skills by VitalSmarts
Dear Justin, I believe in the Crucial Conversations skills and I’ve seen them work. But sometimes, no matter what I seem to do, I get poor results. People still get offended, dig their heels in, etc. What should I do if the other person doesn’t want to change his or her behavior—or even dialogue with … Continue reading When the Skills Seem to Come Up Short, Consider This →