Start With Heart, and Finish With Heart, Too - Crucial Skills by VitalSmarts
It didn’t matter that I had stated my path, made contrasting statements, paraphrased, and used all the other skills we teach in Crucial Conversations. It didn’t even matter that, prior to our conversation, I had asked myself what I really wanted for me, for her, and for the relationship. What mattered in that moment was, without realizing it, my motives had shifted.