The Anatomy of an Apology - Crucial Skills by VitalSmarts
Dear Justin, I recently did something hurtful to a family member. Shortly afterward, I said I was sorry but the person didn’t seem to accept my apology. I’ve tried to reach out but they are giving me a bit of a “cold shoulder.” They still seem bugged about what I did. I feel like I’ve … Continue reading The Anatomy of an Apology →