vitalsmarts.com
Life-Threatening Crucial Conversations - Crucial Skills by VitalSmarts
Dear Joseph, I work at an electric utility company. I work with a group of team members who interact face-to-face with customers under very stressful conditions. When we see customers, we are either turning off their power or turning it back on. Recently, we’ve had issues with these customers turning violent: hitting, attempting to run … Continue reading Life-Threatening Crucial Conversations →