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It's Not Poor Customer Service, It's Silence that Costs You - Crucial Skills by VitalSmarts
I used to share a poem at the beginning of some of my speeches. I won’t tell you what it was out of respect for its author. I loved the poem. I felt that my recitation of it was a big hit. I thought it was clever, funny, and relevant to my topic. Apparently, I … Continue reading It’s Not Poor Customer Service, It’s Silence that Costs You →