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Responding to Cheap Shots and Personal Attacks - Crucial Skills by VitalSmarts
Dear Crucial Skills, I am a frontline supervisor of people from all different walks of life and from several different countries. A term we use and teach our staff is cultural diversity. It is part of our everyday lives, as we constantly interact with customers and staff who are “not from here.” We try to … Continue reading Responding to Cheap Shots and Personal Attacks →