Kerrying On: Customer Service - Crucial Skills by VitalSmarts
Last week my daughter called me and asked if I would be willing to share frequent-flier miles with her. She was flying to Russia to pick up two adopted daughters (six-year-old Tanya, and her eight-year-old sister Veronica) and I was thrilled to assist the important mission. The reason she was asking me for help was … Continue reading Kerrying On: Customer Service →