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Crucial Applications: Delivering Bad News - Crucial Skills by VitalSmarts
Bad news—nobody likes receiving it. Giving bad news to others can be equally troublesome, particularly when they hold you responsible for the bad news—even if you’re not. What do you do when the person on the receiving end becomes upset and starts to take it out on you, the messenger? 1. Don’t Play “What’s Wrong … Continue reading Crucial Applications: Delivering Bad News →