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Kerrying On: The Two Faces of Deference - Crucial Skills by VitalSmarts
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Deference: submission or courteous yielding to the opinion, wishes, or judgment of another One day while waiting for my car to be repaired, I asked Leo, the repair shop’s head honcho, why his crew … Continue reading Kerrying On: The Two Faces of Deference →