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What Does Your Apology Say About You? | Suzanne Kane
"A meaningful apology is one that communicates three R's: regret, responsibility and remedy." – Beverly Engel When you say that you're sorry to another person whom you've wronged, or who believes you've wronged them, what does your apology say about you? Is that even important? Doesn't the fact that you deliver the apology in the first place hold greater weight? After all, an apology should be about the person harmed, not the offender. While the apology has been much studied, not much literature exists about the effects of the apology on the apologist. Maybe it's time that someone study that. "I'm sorry." But, do I really mean it? Countless times each day we hear people say, "I'm sorry." We say it when we inadvertently cut in front of someone to get into a door, when we bump into them in line, when we're taking too long to order, and the queue of customers continues out the door. While we may mean what we're saying, we likely don't consciously think about the words. We