stevencerri.com
STCi04-Customer Service Skills for Technical Professionals | Engineer to Leader
Customer Service Skills for Technical Professionals How to Turn Customers and Colleagues Into Allies Two-Day Workshop Facilitated by Steven Cerri Class size is limited to 24 participants OBJECTIVES Dealing with customers as an engineer, project lead, or technical manager can be a challenge. While excellent communication skills can take you a long way toward success, dealing …