FOS bulletin includes first statistics on CMCs, and shows a huge increase in upheld guarantor loan complaints
Complaints to the Financial Ombudsman Service (FOS) in the first quarter of the 2019/20 financial year - the period 1st April to 30th June - are approximately 70,000, down 37,000 on last year's total for the same period, but 23,000 of this reduction is accounted for by a fall in payment protection insurance (PPI) complaints.