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"Airbnb says it doesn’t have data on which missing items drive the most complaints. But it did survey 8,629 travelers in 11 countries las… | Instapaper in 2019 | Pinterest | Travel and leisure, Washer and dryer and Usa news
"Airbnb says it doesn’t have data on which missing items drive the most complaints. But it did survey 8,629 travelers in 11 countries last summer to find out which “amenities” they value. The company asked travelers to rank the importance of six “indoor amenities,” including a full kitchen, washer/dryer, high-speed internet and Wi-Fi and air-conditioning and heat (Is heat really an amenity?). Travelers from Spain, Germany, Canada and China ranked high-speed internet and Wi-Fi as most important. Among vacationers from the U.S. and Australia, air-conditioning and heat was the top response. For outdoor amenities, travelers from the United States, Australia and Canada ranked free parking as most important. Travelers from China, Spain and Italy wanted a pool and hot tub. The survey also asked travelers what most annoys them about holiday rentals. The majority of people ranked “uncomfortable beds and towels” as most bothersome, above small bathrooms or mismatched décor."