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Out with Chatbots, in With Voice Assistants: The $350B Customer Service Industry in 2019 - NewtonX Blog
Just a few years ago it looked like the traditional customer service call center was dying at the hands of messaging, social media, email, and of course, chatbots. The largest customer service platforms, from ZenDesk to Salesforce, as well as a slew of startups began offering chatbot-based support, with Uber and Amazon leading the digital-firstRead More