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Allowing Supervisors to Modify Skill Levels in UCCX 9 -
Since we installed Cisco’s Call Manager Express call center system a couple of years ago I could set my watch by the requests from our group of supervisors to modify the skill level of our various agents for the various Customer Service Queues (CSQs). Generally at the same time they will request access to do … Continue reading Allowing Supervisors to Modify Skill Levels in UCCX 9