What Should You Do If You Get A Negative Review? | Kinetic Knowledge
Reviews are content about your business that consumers actually look for, so every business person MUST have a plan in place to pursue client reviews. It's not only because a good review is some of the best advertising you could ever have; it's not only because 9 in 10 people won't ever get around to giving one unless you ask, but it is because good reviews from people you make happy will simultaneously serve as the hedge you may need against when / if a bad review ever shows up.
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