keystonedevelopment.co.uk
Training Design and Learner Maturity - Keystone Development and Training Ltd
In September I ran 2 (identical) workshops for one of my main clients. One of the topics we were covering was Conflict management. It’s not my strongest subject to cover, so during the design phase I spent a lot of time researching different theories and models to get myself up to date. None of the models or theories jumped out at me as being particularly relevant for my client and the likely conflict situations my delegates would find themselves in. So I did something I would never normally do… I DIDN’T design part of this section of the workshop. As someone who ALWAYS designs in detail (I figure it’s better to give the trainer more than they need than not enough – even when that trainer is me) I felt nervous about this. Just to clarify – I didn’t leave a hole full of nothingness: I did include a section on exploring what conflict is, what causes it and created some bespoke case studies/role plays to explore the practical side of conflict resolution. What I DIDN’T do was prescribe HOW conflict should be resolved. Instead, I asked delegates to complete their own independent research into conflict resolution as pre-course work,...