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New Complaints Handling Standard for Carriers and Carriage Service Providers - Internet Association of Australia
By Alan Arnott, Technology Lawyers @ Arnotts Technology Lawyers Although industry rules on complaints handling for carriers and carriage service providers (CSPs) have been in place for many years, gaps in such processes were identified and a new standard, known as the Telecommunications (Consumer Complaints Handling) Industry Standard (the Complaints Handling Standard) has been determined …