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Starbucks Misstep: Hurdle Or Golden Opportunity? - Higher Ambition
The recent arrest of two African American men in a Philadelphia Starbucks, captured on video, sparked racial protests, boycotts and a great deal of press. Higher ambition companies, like all companies, will inevitably make mistakes. What is important is that leaders act with integrity and transparency when things go wrong. In his post, CHL Executive Fellow Doug…