fieldservicenews.com
Rethinking Key Performance Indicators - what should we be measuring in modern field service
In this second excerpt from the full presentation (available on the links above to fieldservicenews.com subscribers) Kris Oldland, Editor-in-Chief, Field Service News and John Hunt, Managing Director, EMEA, Astea turn their attention to the topic of Key Performance Indicators (KPIs)
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