doncrawley.com
The 5 Principles of IT Customer Service Success - Don Crawley, IT Customer Service Speaker
(The following is a transcript of a portion of a keynote speech I gave at Automation Nation in 2015. The five principles, covered in this post, are the foundation for all of my work in IT customer service.) I’ve had the privilege of working with IT people all over the world and I’ve observed IT …
Don R. Crawley