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Member service: If you’re not elating don’t bother participating - CUInsight
Elate: To make someone ecstatically happy. I’ll fully own the cheesy rhyme in the title of this article. What I will not own (and what credit unions cannot afford to own) is something as mundane and trivial as member satisfaction. What’s that? Member satisfaction is not a good thing? Of course it is. Gartner research …