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Conflict: Agenda for Managers - Barry Winbolt
When a dispute between employees becomes visible it usually falls to a manager to intervene but few are confident in doing this so they'll often ignore the conflict in the hope that it'll go away, downplay the seriousness of the disagreement, or approach it ineffectively. Research by OPP charts the costs and benefits of conflict, and a guide from CIPD identifies the behaviours that will help managers recognise and proactively manage disputes at work.