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Opinion: Indigo passenger pilot spat: on-time needs an empathetic human touch - Bangalore Aviation
India’s largest domestic airline prides itself on being punctual. It’s tagline “on-time is a beautiful thing” describes the core pillar that the air traveller wants today, predictability. Punctuality has become part of the airline’s DNA. The airline has adopted processes and equipment to meet its punctuality goals. For example IndiGo slavishly closes its counters exactly …