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How Regency Lighting Uses ArcSite for Lighting Retrofits - ArcSite
“Outcome Using ArcSite: Up to 66% Reduction in Output Time” Overview Regency Lighting is a commercial lighting distributor that delivers lighting expertise to their customers and provides quality lighting products based on their specific needs.As a successful lighting company that caters to large-scale projects that require their help in multiple project phases, Regency offers multiple services. Providing everything from lighting design consulting and new construction lighting, to retrofit lighting and lighting maintenance, Regency’s field surveys need to be consistently flawless. Regency required a solution that prevented inaccurate lighting audits, which led them to ArcSite. This case study delves into Regency’s experience and how ArcSite helped them deliver quality, error-free services in just a fraction of the time it previously did. Pre-ArcSite Challenges & ArcSite Solutions Challenge #1: Lack of a Visual Component As a commercial lighting distributor, malls are common projects for Regency Lighting. Drew Thompson, the head of their Field Services department, recognized the need to conduct more effective mall surveys. Their original approach to lighting audits was lacking a visual component and was putting them at risk of inaccuracies. What they needed was a way to represent the job site’s lighting fixtures visually -a map of some sort. Additionally, a disconnect existed between the textual data collected and what one would actually see in the field. They realized a visual component would provide much more “weight” to a lighting audit, and that another way of collecting and associating data was critical to successful audits. Prior to ArcSite, they were using a spreadsheet and bundling this together with photos taken on site. This approach made it difficult for the uppers to get a 360-degree view of a project. The data was rather flat and there was too much room for human error in this approach What’s more, the following problems were also encountered due to the old approach: Data was highly inaccurate Too much time allocated to managing the process Excessive printing and massive stacks of paper No guarantee that different auditors were collecting the same sort of information Lack of consistency among the terms used in the data ArcSite Solution – Visual Job Site Mapping ArcSite’s iPad CAD app allowed Regency to easily create a map of each job site with data and photos that could be tied directly to relevant sections of each site. Scaling this map allowed them to freely collect precise measurements using the app as a tool to guide them through walking a site. This resulted in a simpler and quicker lighting audit, as well as a noticeable improvement in the integrity of Regency’s counts. Having a visual aid facilitated more effective discussions during everyday work. The map could be referred back to, and with just a couple taps of the screen, the data associated with the map and specific parts of it could be pulled up on the screen for reference. For Regency, they use the visual at multiple phases of a project. Initially, this proved helpful for the reporting and audits. However, they discovered this also then helped with the physical installation. Furthermore, it could be used as a deliverable that they could pass off to customers for the purpose of lighting maintenance. Challenge #2: Inefficient Takeoffs When Regency began to use ArcSite for their visual mapping of job sites, they also discovered just how easy it was to create quick, accurate takeoffs with the app. Prior to using ArcSite, Regency encountered inefficiencies in the creation of takeoff documents for customers. Historically, their approach to takeoffs had left them vulnerable to human error during data collection. The paper-to-computer data transfer process they previously used put them at high risk of human error. Relying on humans to count quantities, tally them up and break them out by section was depleting time and resources in their day-to-day work. ArcSite Solution – Automatic, Accurate Takeoffs Regency was suddenly able to have their takeoffs built “automatically” as they walked a job site collecting data. As Drew Thompson put it, having the takeoff built automatically while you’re walking a site “changes everything.” Their team experienced an exponential increase in data accuracy. This is due to the ability to collect data on quantities, materials and take note of other important needs for the job while at the source. This means less information is missed, and the digital input directly into an iPad significantly reduces the chance that some information might get lost. Now, they can have peace of mind knowing that ArcSite is helping them collect complete, accurate and high-precision data tied to a visual map and the takeoff. For Regency Lighting, this became the biggest driver for using ArcSite within their company. Challenge #3: Costly Change Orders Prior to using ArcSite, Regency experienced an excess of change orders. With the large-sized jobs involved in their business, it’s no surprise. When Regency worked on a huge apartment complex to help with the installation of retrofit lighting, fixture counts were way off. This resulted in an inaccurate price being quoted to their customer. This meant they had to create a change order. However, a change order is never simply a change order. It involves back-and-forth communication with the customer and sometimes higher estimates, causing potential relationship issues. Even when the job ends well, you can’t take back the headache that was caused in the process for your customer. With this particular apartment complex job, there was a three-day-long conversation to address the change order. What’s more, Regency’s crew was sitting on this project for a few weeks while waiting for new light fixtures. Meanwhile, the cost of hotels and other employee expenses added up significantly due to the change orders. This problem wouldn’t have existed if the counts were simply accurate in the first place. ArcSite Solution – Accurate Estimates Collecting data via predefined questions within a custom ArcSite form drastically reduced the risk of inaccurate counts for Regency’s future jobs. In turn, this mitigated the risk of misquoting a price to a customer. Drew Thompson claimed …