vidyasury.com
customer is king! | Vidya Sury, Collecting Smiles
oy folks! i ave to tell you that it hurts when you hold on to something becoz of sentiment – and get let down badly! am talkin about my savings account at canara bank. sigh…it used to be so convenient to juz walk down the road, chat up the telugu guy at the counter and get everything done in 5 minutes, regardless of whether it was to get a new checkbook, deposit money, start at FD or make a DD. but its no longer that way. they’ve got a very duty-conscious individual sitting there who’s totally ignorant of customer service. not asking for any extra, mind u. just that they answer the rare question one might have. well, here’s what happens: me: morning, sir. could you tell me…this fella actually replies: cant you see i am doing something? you wait madam. be patient” duly chastised i wait a full 5 minutes before i get damn fidgety. then, me: i just want to know the balance in my account coz i want to issue a check.he: what do you mean? (amazingly dense)me: could you just tell me the balance in my account?he: do you have your passbook?me: why? i have my …