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The Customer-Centered Library: How to stop tweaking and start doing it with new steps for 2007 - The Travelin' Librarian
Karen Hyman, South Jersey Library Cooperative Columbus Public Library, Columbus, NE After today’s session you will… see from the customer’s point of view focus on user needs and expectations development & implement things that support a customer centered library operate the library for the convenience of your customer make customer service a way of life …