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First Bank Partners CIBN On Retail Banking Certification - TheCityPulseNews.com
First Bank of Nigeria has partnered the Chartered Institute of Bankers of Nigeria (CIBN) on retail banking certification programme aimed at strengthening market share. Dr Adesola Adeduntan, the bank’s Chief Executive Officer, announced the partnership at the inaugural Retail Banking Certification Programme graduation ceremony on Wednesday in Lagos. The retail banking certification graduation ceremony is a three-level intensive programme that provides retail bankers with access to current best practices in retail financial services with an emphasis on strategy and leadership. Adeduntan said that the bank, over the next two years, would work hard to be top three in the retail, small and medium enterprises and corporate banking. He said that the bank had invested a lot in the certification programme to ensure that business development managers and group heads were well equipped to deepen its retail banking business. Adeduntan urged the graduates to ensure proper utilisation of the programme in their various units with the right attitude. “Certification is very important but skills and capabilities are very much important, on top of that is our attitude to service whether we are dealing with internal customers, especially our external customers that matter most in this business. “Go back and ensure that …