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Frozen in Time: Verizon's Ultra Slow DSL Languishes On in Massachusetts ·
When the Berkshire Eagle asked readers to test their internet speeds and share the results, along with opinions about their broadband options, the newspaper hit a nerve. Over 400 readers in western Massachusetts promptly responded, many with scathing stories about slow speeds and unresponsive customer service. The newspaper preferred to call it “tortured testimony.” “It …