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Verizon Wireless Shoots Itself in the Foot With $2 "Convenience Fee," Now Rescinded ·
Verizon Wireless became the Bank of America of late 2011 when it attempted to impose a $2 “convenience fee” on select customers who prefer to pay their monthly phone bills online or through an automated telephone attendant. It’s just the latest experiment in customer gouging — the same kind of toe-in-the-water strategic experimenting that unleashed …