stateofreform.com
J.D. Power's Commercial Member Health Plan report finds variance in satisfaction by state - State of Reform
Thursday morning, J.D. Power released its 2019 Commercial Member Health Plan Study. The report tracks customer satisfaction with commercial health plans throughout the United States and analyzes current challenges across the market. The report uses several metrics to track satisfaction: billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice.The …