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Change communications
Sometimes the most disengaging thing a company does is its engagement survey. If your company has to push harder with every survey to get the same response rate, if the water cooler talk does not match up to survey results, if news of an approaching survey creates a sense of dread, it may be that your engagement survey is starting to be part of the problem. Soteres Consulting has been involved in communicating engagement survey results at dozens of organizations. My next three blogs will look at some surprisingly common dysfunctions of engagement surveys, with a few notes on …