Chapter 13 – Cometh the Hour Cometh the..... FCOM!!
‘Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.’ William Pollard The FCOM, or Flight Crew Operating Manual is set to be the latest weapon in the crew trainer’s quest for TQM – Total Quality Management. TQM was the fashionable solution to everything
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