Communication 101 - How to Use Empathy for Better Communication
Stephen Covey in his book, The Seven Habits of Highly Effective People, talks about how EMPATHETIC COMMUNICATION is the key to success. Empathy ˈɛmpəθi/ noun: empathy the ability to understand and share the feelings of another. When we see things from someone else’s perspective and we stop processing what they say through our own thoughts, our own experiences and judgement,