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A simple assessment showing how much people trust you as a leader - OHNO | Whats holding your team back this week?
We’ve talked about trust before. It’s the very first thing to overcome in the 5 Dysfunctions of a team, but what exactly is trust in the leadership sense. We all want those in the team to trust us, but how can we improve it when we recognise it’s not there? Luckily, there is a simple equation (known as the Trust Equation) which helps leaders identify just how much trust they really have. You can take a simple test, answering 20 questions, to learn your TQ score. Four variables There are four objective inputs of measuring trust in relationships. It’s not just relationships with co-workers either. Knowing your TQ score can help you identify how much do your customers trust you? Credibility All great leaders are credible. They have experience in a particular attribute, which is why people seek their council and why greater opportunities often present themselves. Leaders need to be credible. When they are, they have tremendous amounts of power to inspire, and lead teams to performance. Reliability When you say you’ll do something – do it. People love to work with those who are reliable. When you are constantly second guessing someone will be able to deliver a new project, or even if they will arrive to a meeting on time, you never trust them with the important tasks. Intimacy Intimacy is the attribute that most leaders fall short on. It is the attribute that allows us to drop our guard. To disclose painful truths that hold us back, and you can only have that kind of intimate dialogue with those you truly trust. Self-Orientation Self-orientation is about motives. It talks to the focus of a person. Are they really trying to manipulate me to get something to go their way? We’ve all met sales people who come out of the woodwork only when they need something. The math The equation that represents your trust quotient has 3 variables that increase trust (Credibility, Reliability and Intimacy) and one that decreases trust (Self-orientation). Self-orientation is the most important attribute in the equation. When someone has a very low self-orientation, and have the best interests of the customer at heart, they will always be more trusted than those coming from selfish motivations. This is why sales people tend to build much more rapport when they stop trying to win deals, and instead, put their focus on helping the customer. Trust Quotient The Trust Quotient (TQ) is like your EQ (Emotional Quotient) or IQ (Intelligence Quotient). It’s a way to represent just how much trustworthiness someone carries. To calculate your TQ score, you simply need to fill out a survey of 20 questions (much like an IQ test). The downside to this is that the data is self-reported – and self-reported survey data is notoriously unreliable. It is hard to ask someone a question like “how do others feels about your work reliability?”, and expect a useful answer that’s accurate. Most people have a very high opinion of their performance, and will respond in surveys accordingly. You end up with a result that looks like this. Making improvements Once you have made the initial assessment and have your TQ, you can go a bit further to learn your strengths. Here you can learn how to leverage your strengths as a leader to further develop trust as a team. For your problem (opportunity) areas, you can discover ways of pushing these in the right directions. Take the assessment The assessment is free to take, it only takes about 5 minutes to complete, and you can access it here.