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The User Is (Still) Not Broken There are disruptions everywhere—formats, distribution, and technology—but the one constant that gets forgotten is people By Bryan Kenney | Jan 27, 2014
Back in 2006, Karen Schneider, now university librarian at Oakland, Calif.’s Holy Names University, published “The User Is Not Broken: A Meme Masquerading as a Manifesto” on her blog, the Free Rang…