marcelshaw.com
Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management - I.T. as I see IT
When I call my bank for assistance, an automated recording helps direct me to the right person. Recently, I have noticed an increase in ‘intelligent’ automated telephone assistance where the system tries to resolve my issue without ever sending me to an actual person. In my opinion this is more annoying than it is helpful. … Continue reading Three ITSM Projects for Your Five-Year Plan (Part 3 of 5): Asset Management →