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2019 Hotel Guest Review Results Show Increase in Negative Sentiment - Lodging Interactive
Lodging Interactive, an award-winning digital marketing, social media engagement and reputation management agency exclusively serving the hospitality industry, today published its PULSE by commingle:engage Guest Review Sentiment Report for 2019. The report, based on a sampling of 50,000 guest reviews posted online in 2019, shows a concerning trend of negative sentiment by traveling consumers. “Our …