knowhow.visual-paradigm.com
Drill down elaboration on Customer Journey Map - Visual Paradigm Know-how
Customer Journey Map (CJM) is a powerful customer experience (CX) tool which helps to study customer experience by visualize their thoughts and feelings though the touchpoints. It helps businesses understanding the behaviors, thoughts and feelings of their customer. In Visual Paradigm the CJM is not a standalone tool, it can further link up with other …