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Design for Exceptions (DfX) | John Rector
Exceptions are 20% of the transactions BUT 80% of the cost. When re-engineering a business process, design for the process exceptions (not the norms). Here’s a step-by-step roadmap on how you can #DfX: “We may be very busy, we may be very ‘efficient’, but we will also be truly ‘effective’ only when we begin with …