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Customer Experience is a waste of time - part 3 - Customer Experience Consulting
Is the problem Customer Experience itself or the way in which it’s being done? In part 3 we look at Maturity, CET vs. CEM and CX done as an IT/ Systems implementation. https://youtu.be/wIE93QTgtIw 5. Maturity This certainly isn’t intended to be a slur on the emotional maturity of an organisation, rather an observation as to …