How Digital Transformation is Propelling Customer Experience MP3/MP4 Download — iwonpopular
PROMOTE / MONETIZE YOUR SONG NOW WHATSAPP 08157053556 Digital transformation is forcing companies to change their business models and adapt to the new market reality. What’s interesting about this is that it’s not the companies that are driving this change. Instead, this change is being driven by the customer. Today, customers expect relevant content in relation to what they’re doing anytime, anywhere in the format and on the device of their choice. And in order to keep up with this new kind of “always-connected” customer, your business must embrace technology to deliver an unmatched customer experience. Jumia has evolved over the years to yield to customer demands. The eCommerce platform has a responsive mobile-app that allows customers to shop seamlessly and there are a lot of giveaways which has encouraged a good number of Nigerians. It’s therefore not surprising that 79% of Nigerians perform their transactions on Jumia via the mobile app. This is according to the Jumia Mobile Report. This clearly corresponds with the increase in the adoption of smartphone which is expected to rise to 55% in 2020. But, first…what is digital transformation? Digital transformation is the integration of digital technology into all areas of a business, resulting [...]