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ITSM Today & Tomorrow: 5 Ways to be Future Ready - IT Governance Journal
For successful adoption of ITSM and ITIL in public and private sectors globally, the local-language translation will be helpful for people to fully understand the contents of both the frameworks. In this article at ITSM.Tools, Takashi Yagi explains that since many organizations are adopting service design and strategy processes in addition to the service operation …