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Financial firms legally required to co-operate with AFCA - Insurance & Risk Professional
The Australian Financial Complaints Authority (AFCA) has welcomed the Government announcement that from 6 April 2019 financial firms will be required by law to co-operate with AFCA to resolve financial complaints. Chief Ombudsman and Chief Executive Officer, David Locke said this was an important step in ensuring consumers and small businesses have their financial complaints solved effectively and efficiently. “Commissioner Hayne recommended the law be amended to require AFCA members to take reasonable steps to …