davipontes.blog
Book review - Delivering Happiness :) - the world as I see it
I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success – it’s all about differentiating your product/service, and how we “touch” customers really makes the difference …