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Netflix gets customer service right - CmdrKeene's Blog
Disclaimer: At the time of this writing, I work in the Customer Management division of Convergys. My opinions are my own and do not necessarily reflect those of my employer. I work in in outsourced customer service, and I think my company does a great job of it. In my experience, I see that we perform and operate as our clients expect, and great care is taken to deliver service in the manner they intend their customers to experience. And we should…