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India to become US$2.3bn revenue market for CRM offerings in 2023
The overall spending on customer relationship management (CRM) in India is set to reach about US$2.3bn in 2023, says GlobalData. According to GlobalData’s Market Opportunity Forecasts Model, the spending on CRM BPO services will account for a major portion (three-fourths) of the revenue while CRM applications will account for the remaining in 2023. China and…