It's time for a 'soft' SQEP* - b.SAFE Buzz
Supervisors and managers are the people who create the day to day experience of the employees working for your organisation, who put into practice the organisation's culture on the front line.Yet many of them don't have the knowledge of human behaviour and motivation, team behaviours, communication skills and with the emotional resilience, to do it. It's time for a 'soft' SQEP.