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63% of Consumers are Likely to Stop Shopping a Brand if they have an Unsatisfactory Experience, According to New BRP Report - BRP Consulting
Boston, MA – February 19, 2019 – Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal customers. According to BRP’s SPECIAL REPORT: Keeping Loyal Customers Happy, customers expect engaging and relevant interactions and conversations across all channels and they don’t have any tolerance for unsatisfactory shopping experiences.